FAQ
Questions & answers
Jump to a topic with the index below, or expand a question to read the answer. Something missing? Contact us.
Bookings & classes
8 topicsUse our Book now flow, which links to Momence. You can manage and amend bookings in Momence.
No, we offer beginner-friendly and intermediate classes and welcome new faces. If you've never done Pilates before, we recommend starting with our beginner classes.
No. Mats and equipment are provided. Bring yourself, a water bottle, and grip socks.
Around 45 minutes.
Comfortable activewear you can move in. Grip socks must be worn, they're available to buy at the studio.
Please arrive about 10 minutes before class to get familiar with the kit. If you're new to the reformer, tell the instructor as soon as possible, they'll introduce the machine. Wait outside until the instructor lets you in so the current class can finish safely. Doors are locked during sessions.
18+.
Yes, private group sessions for birthdays, hen parties, corporate events, and more.
Health & safety
4 topicsYes, for health and safety.
Only for hot Pilates classes.
Seek approval from your GP before attending any classes.
Seek approval from your midwife before attending. We don't currently offer dedicated pre- and postnatal classes (coming soon). Tell your instructor before class starts.
What to expect
4 topicsThat's completely normal, we'll look after you and help you feel comfortable.
It can be challenging in a good way, but everything can be adjusted so you work at your own pace.
No, Pilates is how you get stronger and more flexible.
Tell your instructor before the session: they can walk you through equipment, guide each exercise, and offer hands-on support if needed.
Parking & travel
2 topicsNearby parking at Crown Glass Shopping Centre car park (typically £1/hour 9am–6pm Mon–Sat; free before 9am and after 6pm Mon–Sat; free all day Sunday) or Station Road car park (50p/hour 9am–6pm with the same before/after and Sunday rules).
Yes, accessible via the A2, X9, and X11 buses.
Policies
2 topicsPlease cancel at least 24 hours before your class starts so your credit is returned to your account for reuse. Cancellations within 24 hours of the start time are charged for the session.
Coming soon, check back or ask at the desk when we're open.
Also good to know
There are no dedicated changing rooms, but there is a WC, please arrive dressed for class.
If you are diagnosed with any medical condition, seek approval from your GP before attending classes. If you are pregnant or postpartum, seek approval from your midwife before attending. We do not currently offer specialised pre- and postnatal classes (coming soon), tell your instructor before class starts.
Still unsure?
Talk to the studio
We're happy to help with bookings, memberships, or anything not covered above.